NexTermRefund Policy
If NexTerm isn't right for you, email us within 14 days of purchase and we'll refund it. No form to fill in and no reason required.
Try before you buy. NexTerm runs free for 14 days with nothing held back and no card required. The trial exists so that buying is a decision you have already tested — we would much rather you find out the app isn't for you before paying than after.
The 14-day window
You may request a full refund within 14 days of your purchase date for any reason. We do not ask you to justify the request, and we do not require you to have contacted support first — though if something is broken, we would genuinely like the chance to fix it.
How to request one
Email support@nexterm.io from the address you purchased with, and include your order number or licence key. You can find both in your purchase receipt and in the Lemon Squeezy order portal.
We aim to acknowledge refund requests within two business days.
What happens next
- Your licence key is deactivated and will no longer activate NexTerm.
- The refund is issued through Lemon Squeezy, our merchant of record, back to your original payment method.
- Funds typically appear within 5–10 business days, depending on your bank or card issuer.
- You should remove NexTerm from your machines. Your locally stored connections and credentials are yours and are not affected — nothing is deleted remotely, because nothing was ever stored remotely.
After 14 days
We can't offer a routine refund after the window has closed. If something has gone genuinely wrong — the app is broken on your hardware, or a purchase was made in error or without authorisation — write to us anyway and explain. We would rather resolve it than have you dispute the charge.
Exceptions
We may decline a refund where there is evidence of abuse, such as repeated purchase-and-refund cycles, fraudulent payment, or attempts to circumvent licensing. Refunds are per purchase, not per key generated from a single purchase.
Statutory rights
This policy is offered in addition to, and does not limit, any rights you have by law. Consumers in the EU and UK have a statutory right of withdrawal for digital purchases; where that right applies it is honoured through Lemon Squeezy as merchant of record and is not affected by anything on this page.
A note on chargebacks
Please email us before opening a dispute with your bank. A chargeback costs us a fee on top of the refunded amount and takes far longer to resolve for you than an email does. We have never refused a good-faith request inside the window.
Contact
Innovative Supply LLC
support@nexterm.io